We thank you for your patience during this difficult time. We know that many of you have delayed your dental care and many of you have questions about how we are going to provide dental care during this challenging “new normal” as a result of COVID-19. We are putting in place safety policies and procedures in place to maintain physical distancing to minimize your time in the waiting area and to protect your health and the health of our staff.
Before we schedule your appointment on the phone, we are going to ask you a series of questions about your health. We are also asking you not to bring anyone with you to the appointment if at all possible; they are certainly welcome to wait for you in a car nearby.
When we book your appointment, we will be asking you if we can get a credit card number to put in your file, so that at the end of your appointment we can process your payment without you having to hand over your card.
We will also be asking you not to arrive more than 5 minutes before your scheduled appointment time. You will notice we will have only a few chairs in the reception area, and they will be well spaced out. Plexiglas shields are in place at the front desk as well.
Your dental team (dentist, assistant, and hygienist) will look a little different, and we won’t be removing our masks to talk with you! At the end of the appointment, we will process your payment and email you any receipts or other paperwork you need.
We have a very systematic approach to re-opening our office; we will be slowly ramping up the number of patients we will see each day and this process will take some time. Also, certain dental procedures may not be booked at this time but Dr. Tina will provide further details in person.
Please understand that when you call, you may not get an appointment right away but that you are very important to us and we will strive to schedule you for your appointment as soon as possible. We ask that all appointments be booked on the phone; please do not drop in to make an inquiry or book an appointment as we are required to minimize the number of people in the dental clinic each day. Again, all these measures are out of concern and safety for your health and the health of our staff.
This will all take more time than usual, and we know that this will be an inconvenience. We ask for your patience as we do everything possible to obey the public health orders, the orders of our College and Dental Association, and WorkSafe BC. In time, we expect to resume a normal routine in our office.
Thank you for your understanding.
Dr. Tina Dhillon & Dundarave Dental Team